Be One Homes Cleaning Contract Case Study

Discover how ServiceMaster Manchester mobilised an 80-site cleaning contract for Be One Homes, a leading housing association, during the COVID-19 pandemic.

Request a Contract Cleaning Survey for Your Business

Quote

"*" indicates required fields

4.3

Based on 24 reviews

0161 905 3000

The Challenge

ServiceMaster was appointed to deliver cleaning services across Be One Homes’ extensive property portfolio during one of the most challenging periods faced by the facilities management industry – the COVID-19 pandemic.

The contract encompassed approximately 80 sites located throughout Bolton, Greater Manchester and Lancashire, including the client’s Head Office, engineering depots, UCAN centres, community centres and residential accommodation. In addition to routine daily cleaning.

services, ServiceMaster was responsible for delivering a comprehensive programme of periodic cleaning services, including internal window cleaning, carpet cleaning and hard floor machine maintenance.

Mobilising a large-scale housing association contract during a global pandemic presented significant operational challenges. ServiceMaster was required to successfully transfer over 30 employees under TUPE, implement new management systems, maintain service continuity across all locations and introduce enhanced cleaning regimes in response to rapidly evolving Government guidance and public health requirements.

The contract commenced at a time of significant uncertainty, with heightened health and safety risks, supply chain disruption, increased demand for cleaning services, workforce concerns and the need to protect vulnerable residents, employees and visitors. Maintaining employee confidence, ensuring adequate PPE availability and establishing robust operational controls were critical to the success of the mobilisation.

Our Solution

ServiceMaster implemented a structured mobilisation programme governed by a detailed implementation plan and overseen by a dedicated management team.

Key actions included:

Successful TUPE transfer and onboarding of more than 30 employees.
Comprehensive mobilisation planning and risk management.
Enhanced management oversight throughout mobilisation and implementation.
Introduction of enhanced cleaning and infection control protocols across all sites.
Procurement and distribution of additional PPE, sanitisation products and specialist cleaning materials.
Workforce resilience planning to ensure adequate staffing levels throughout periods of absence and self-isolation.
Regular communication with employees and client stakeholders to provide reassurance and operational updates.
Deployment of additional supervisory support to monitor compliance with enhanced cleaning requirements.
Ongoing review of Government guidance and immediate implementation of any changes to cleaning procedures.
Digital reporting and auditing processes to provide visibility of service delivery and compliance

ServiceMaster’s management team worked closely with Be One Homes throughout mobilisation and beyond, ensuring services remained responsive to the changing needs of the organisation and its residents. Enhanced cleaning schedules were introduced for high-touch surfaces, communal areas, welfare facilities and customer-facing environments to support infection prevention and protect building users.

Despite the operational pressures created by the pandemic, ServiceMaster remained committed to delivering wider social value initiatives. During the contract term, we continued to support local community projects, employee volunteering programmes and environmental initiatives, including our carbon offsetting partnership with Oblong Trees, helping to support our wider carbon neutrality objectives.

The Results

Through proactive leadership, robust planning and effective workforce management, ServiceMaster successfully delivered the mobilisation

and maintained uninterrupted service throughout the pandemic.

Key outcomes included:
Successful mobilisation of approximately 80 sites during COVID-19 restrictions.
100% successful TUPE transfer of over 30 employees.
No interruption to cleaning services throughout mobilisation or the pandemic period.
Full implementation of enhanced cleaning and infection control procedures.
High levels of client satisfaction maintained throughout the contract.
Strong employee retention and workforce stability despite challenging operating conditions.
Continued delivery of social value and environmental commitments.
Effective protection of employees, residents and building users through enhanced cleaning controls.
Consistently high service standards maintained across offices, community facilities and residential locations.

The Outcome

The successful mobilisation and management of the Be One Homes contract demonstrates ServiceMaster’s ability to deliver complex, large-scale cleaning contracts in highly challenging circumstances. Through strong leadership, detailed planning, effective communication and a commitment to service excellence, ServiceMaster ensured continuity of service when it mattered most.

The strength of our partnership and the quality of service delivered is evidenced by the client’s continued confidence in ServiceMaster. Following a successful initial contract term, Be One Homes re-awarded the contract to ServiceMaster in 2023 for a further five-year period, providing independent evidence of client satisfaction, service quality and our ability to consistently deliver against expectations.

This contract remains a strong example of ServiceMaster’s capability to successfully mobilise, manage and continuously improve large, multi-site housing association contracts whilst maintaining operational resilience, customer satisfaction and service excellence under the most demanding circumstances.

Need a Reliable Cleaning Partner For Your Housing Association?

At ServiceMaster Manchester, we support housing associations and property portfolios across Greater Manchester with large-scale mobilisations, TUPE transfers and enhanced cleaning programmes, delivering consistent standards across multiple sites without disruption to residents or operations.

Whether you’re reviewing your current provider or planning a new contract, our local team is on hand to discuss your requirements.

Get in touch with ServiceMaster Manchester today on 0161 905 3000 or contact us online to find out how we can support your organisation.