“I just wanted to highlight that the cleaning team at Southern Gate do a great job but over the last couple of days have been superstars and worked their socks off keeping the office clean and tidy with all the bad weather. This has not only been noticed by the Facilities Team but the wider teams that work at Southern Gate. Please can you let the team know that they do a brilliant job and we all appreciate what they do to help keep the office clean, tidy and safe.”
In 2013, ServiceMaster was appointed to provide cleaning services for housing association Southway Housing Trust, initially servicing just two locations – Southway’s Head Office and a single Community Centre.
Southway required a reliable cleaning partner capable of maintaining high standards across public-facing environments while providing flexibility, responsiveness and value for money.
As a housing association, many of the locations serviced are occupied by residents, vulnerable individuals, visitors and community users, meaning cleaning standards directly impact customer satisfaction, wellbeing and the organisation’s reputation.
As the relationship developed, Southway continued to expand its property portfolio and service requirements.
ServiceMaster was required to scale resources,management support and operational delivery whilst maintaining consistent service quality across a growing and increasingly diverse estate.
