Today with a multi-million turnover and the backing of the ServiceMaster global brand, ServiceMaster Manchester employs over 250 front line cleaning staff and serves the whole of Greater Manchester.
Providing a wide range of services including daily cleaning to schools, offices and commercial premises, the company also delivers CQC compliant cleaning services to dental practices and GP surgeries.
In addition to core daily cleaning works, ServiceMaster Manchester also employs a specialist Technical Services division, allowing it to self-deliver a number periodic skilled tasks including hard floor cleaning, carpet and upholstery cleaning, windows, glass and high level works and deep cleaning of kitchens, ovens and washrooms.
With DBS Enhanced checked staff, a solid commitment to Health & Safety and a significant year on year investment into training, ServiceMaster Manchester take the health, safety and wellbeing of our staff very seriously. That's why we're accredited with ISO 18001 and are SafeContractor approved. Furthermore we also have ISO 9001 for our Quality Management System and ISO 14001 for our Environmental Management System.
We are a Recognised Service Provider proudly working with the Living Wage Foundation to promote the real Living Wage. We believe in paying a decent wage to our staff, who carry out vital work for many organisations, and therefore always provide a Living Wage costed bid to all our clients. This gives them the chance to decide if the Living Wage is right for their organisation. We also pay the Living Wage to all staff in our head office and core functions.
Using 'EziTracker'™ time and attendance software, we are able to record the start and finish times of all of our staff working on your premises to ensure that the hours worked on site are in line with our contractual obligations. Regular site visits and audits by our network of locally based Area Managers also mean that we are constantly checking on the quality of works undertaken and the welfare of our staff.
The size and scale of our operation means that we have the staffing resources to quickly cover any short term absence or sickness, thus providing you with continuity of service. A team of mobile cleaners are also on hand to provide a rapid response in the event of any emergency or unforeseen requirements.
With a career in Soft Services Management spanning over 20 years, Neil's previous positions include roles in both business development and operational management. Joining the business in January 2019, Neil says he was drawn to ServiceMaster as "it was an opportunity to join an ambitious forward thinking company that are big enough to compete, but small enough to retain integrity and customer focus."
Having been with ServiceMaster Manchester since 2005, CJ has worked in both operational and sales roles. As Sales Director, CJ oversees the sales strategy for the business and is also responsible for all large tenders. "My objective is to build and develop strong relationships with all of ServiceMaster’s customers, offering bespoke cleaning solutions that enable their businesses to look their best every day."
Jason, whose career in operations management dates back over 20 years, joined ServiceMaster Manchester in 2018. He is responsible for all Area Managers within the business as well as personally being responsible for operational delivery on all key accounts. Since joining the business Jason has implemented a number of new processes and efficiencies which have fed through to the front line, benefiting both clients and colleagues.
Carol joined ServiceMaster Manchester in 2003 as a Bookkeeping Clerical Assistant and in the time that has since passed, has climbed the career ladder within the company to the point where she is now Head of Finance. In addition to overseeing the payroll and finance admin team, Carol is responsible for sales ledger, purchase ledger and production of management accounts.
Having joined the business in 2017, Becky’s role as Commercial Director encompassed a number of different back office functions. These include HR, management and implementation of company policies and procedures including our ISO accreditations and overseeing procurement and administration of our supply chain.
Whilst having a solid and robust management structure is instrumental in providing leadership, support and corporate structure, we would of course not be able to deliver a top class service without the people that really count – our team of over 250 cleaners, supervisors and mobile technicians.
With some of our current front line staff having been with the business for over a decade, this is testament to ServiceMaster Manchester being a good place to work, a company that looks after it’s staff and an employer that rewards those who go above and beyond.
In recognition of this, the company has an Employee of the Quarter scheme. Meet some of the latest winners below.