ForHousing Case Study: Maintaining High Cleaning Standards for Housing Associations

A tenant raised concerns regarding the standard of cleaning being delivered at a residential site, specifically highlighting the communal areas, recycling bins and windows as areas of concern.

To address the issue swiftly and thoroughly, we followed a clear process:

• Immediate Site Visit
  A visit was arranged at short notice, with the client in attendance, to assess the situation in person.
• Comprehensive Inspection
  We carried out a focused inspection of the areas raised in the complaint, including:
• Communal areas
• Internal and external glazing
• Recycling bin storage areas
• Feedback Session
  We gathered direct feedback from the client during the walkthrough to ensure transparency and open dialogue throughout the process.
  

Following the inspection, all areas were found to be compliant with expectations and contractual cleaning standards:

• Communal Areas
  Clean, well-presented and well-maintained throughout.
• Windows
  Clear, streak-free and free from dirt or smudging.
• Recycling Facilities
  Well-managed with no visible litter or overflow.
  

No evidence was found to support the original complaint.

• Cleaning services were confirmed to be in line with quality expectations and contractual obligations.
• It was agreed to continue with regular monitoring and client engagement to ensure ongoing satisfaction.
  

“The block was of a very good standard for cleaning in the communal areas and stairwells, including all the glasswork. The car park was also free of any litter and the recycling bin area was very clean and tidy.”

• A fast and transparent response helps to build and maintain trust with both clients and tenants.
• Regular inspections are vital for upholding high cleaning standards.
• Open, two-way communication ensures that any future concerns can be resolved quickly and constructively.