SHOULD YOU GO NATIONAL OR LOCAL WHEN OUTSOURCING OFFICE CLEANING IN MANCHESTER?
Once you've decided to outsource your office cleaning you will find that there seems to be a lot of choice out there. A little bit of research and due diligence will normally prune the field down to half a dozen or so contenders but where do you go from there?
Chances are you will have shortlisted a mixture of local businesses serving the Manchester area more or less exclusively and national firms with a presence in your area but operating from a depot some distance from Manchester.
Both types of company have their advantages and disadvantages and that is what this article will look at.
The Pros and Cons of Local Cleaning Contractors
Local cleaning contractors have a lot of local knowledge and find it easier to build rapport with local businesses. The best local firms know that their relationship with the businesses they serve, no matter how big or small they are, is their lifeblood and they work hard to maintain a positive reputation. This often makes them more flexible to their clients' needs and more willing to negotiate on price.
Operating from local depots, they have a good idea of how long it takes to get to places and are unlikely to get lost en route.
On the downside, big local contractors may lack the resources and support of national chains. They can sometimes rely too much on one personality who sets the company culture. When that person stands down or is absent, standards can sometimes slip and bad habits slip in. Without access to the latest training, technology and national conventions, employee knowledge can quickly become out of date. Local contractors may pick up local business awards but these won't have the same kudos as big national industry awards.
The Pros and Cons of National Cleaning Contractors
National cleaning contractors tend to have access to better resources than local companies. This includes the ability to recruit high calibre staff, the time and funds to train them properly and access to the latest industry tools and systems. Their name is known beyond the boundaries of Manchester which instantly adds kudos to the company employing them. The most well-known national companies hold prestigious national awards and industry accreditations. They will also have rigorous compliance schemes set up to ensure their work measures up to national standards.
Compared with local firms, national companies are more likely to be tied to strict service models and pricing structures so are unlikely to be flexible to business owners' needs. Remote depots can increase the risk of cleaners arriving late or getting lost and big, high paying clients may be prioritised when service is restricted. Employees are also likely to be more task-focused and less interested in building up relationships. While this can be a very efficient way of working, it can come across as cold and impersonal.
Servicemaster Manchester: The Best of Both Worlds
Servicemaster Manchester is able to bridge the gap between both models, offering the resources, reputation and professionalism of a national heavyweight while providing the warmth, local knowledge and flexibility of a local firm.
Our Manchester office is in Sale so we are on the doorstep of businesses in the city centre and wider Greater Manchester area. We are just as proud of our nationally recognised name and commitment to standards as we are of our reputation among Manchester businesses and the amazing people we connect with every day.
Please call 0161 905 3000 or email firstname.lastname@example.org for a free survey and quote.